Opening Hour

Mon - Fri, 10:00 - 7:00

Call Us

+91 9700267222

Email Us

hr@encodersit.in

Client Assurance

Our Commitment to Your Satisfaction

Transparent policies for our software development services

Refund Eligibility

  • Full Refund

    100% refund if project hasn't commenced within 7 business days

  • Partial Refund

    Pro-rated refunds based on completed milestones

  • Non-Refundable

    Completed projects or custom-developed software

Cancellation Policy

  • Pre-Development

    Full refund available before resource allocation

  • Mid-Project

    Requires 14-day notice and technical review

  • Custom Solutions

    Non-cancelable after development begins

Special Considerations

  • Quality Issues

    Bug fixes guaranteed for 30 days post-delivery

  • Force Majeure

    Project delays beyond our control may affect terms

  • Contract Terms

    Enterprise agreements may supersede standard policy

Need Assistance?

Our support team is available to discuss any concerns about your project